Frequently Asked Questions & Support

How can I contact customer support?
You can reach our customer support team via the chatbox on our website or by filling out our contact form.

Can I return a product?
Yes, you can return products within 14 days after receiving your order. The products must be in their original condition and packaging. Please refer to our return policy for detailed instructions on how to proceed.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to check your order’s status.

Do you offer warranties on products?
Yes, we generally offer a 2-year warranty on many products. However, each vendor may provide different warranty terms based on their products. Please refer to the product details for specific warranty information.

What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact customer support via the chatbox or our contact form.

Is my personal information safe?
Yes, we value your privacy and use secure methods to protect your personal information. You can read more in our privacy policy.

What payment methods are accepted?
Dagja offers a variety of payment methods, including credit cards and secure online payment options. We accept PayPal, Google Pay, Apple Pay, credit cards, and more. You can view all available payment methods on our payment page.

How do I shop on Dagja?
To shop, click on the ‘Customer’ link on the homepage to access the shop. You can also find the shop category in the header (on desktop) or in the sandwich menu (on tablet and mobile). Browse products, click on an item for details, and add it to your cart or wishlist.