Frequently Asked Questions
Find comprehensive answers to common questions about our services, products, shipping, and support. We’re here to help make your experience with Dagja as smooth as possible.
How do I create an account?
Creating an account is easy and free! Visit our signup page and follow these steps:
- Enter your informations
- Enter your email address
- Choose a secure password
- Verify your email address
Once verified, you can start shopping and tracking your orders. Visit your account dashboard to manage your profile.
How can I track my order?
There are several ways to track your order:
- Visit our order tracking page
- Check your order confirmation email for the tracking link
- Log into your account dashboard and view your order history
Once your order ships, you’ll receive real-time updates about its location and estimated delivery date.
What is your return policy?
We offer a hassle-free 14-day return policy. Visit our detailed return policy page for complete information. Here’s a quick overview:
- Items must be unused and in original packaging
- Return shipping is free for defective items
- Refunds are processed within 5-10 business days
To initiate a return, please contact us a fill the contact form
Which payment methods do you accept?
We accept various payment methods to ensure convenient shopping. Visit our payments page for detailed information.
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Local payment methods (varies by country)
All transactions are secured with SSL encryption. Learn more about our security measures.
How do I become a seller on Dagja?
To become a seller on our marketplace:
- Visit our seller registration page
- Create a business account
- Complete your seller profile
- Wait for approval (typically 1 day)
Check our Seller page and our Vendors Terms and Conditions for more information.
What are your shipping options and costs?
You can see the exact amount of your shipping in the cart validation. We offer:
- Standard Shipping (3-5 business days): Free on orders over $60
- Shipping: Varies by location
Track your shipment anytime through our tracking portal.
How do I contact customer support?
We offer multiple ways to reach our support team:
- Live Chat: Available Mon-Fri, 10AM-5PM on our chat icon
- Email: info@dagja.com
- Phone: +33744424883-DAGJA (Available Mon-Fri, 10AM-5PM FR)
- Social media: @dagja_vendor on Instagram and TikTok
- More on our contact page
For urgent issues, we recommend using our live chat service for fastest response.
What is your warranty policy?
Our warranty policy varies by product category. It is generally a 2-year warranty, but this may depend on the vendor. Please refer to the product description for more details.
- Electronics: 1-2 years manufacturer warranty
- Furniture: 3-year warranty against defects
- Accessories: 6-month warranty
To claim warranty, visit our contact page.
Still have questions?
Our dedicated support team is ready to help you with any questions or concerns you might have.
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